I think my parent nees care, what do I do?

The Aged Care Process

Q&A Finding a Rest Home

Where can I find a list of rest homes and hospitals in my area?

How do I find a rest home that suits my parent?

Are reviews of rest homes available?

Will there be a waiting list for my parent to enter a rest home?

Can my parent get their own ensuite?

Will my parent have to share a room?

My mother is already in care, and my father needs to find a rest home. Can they share a room?

Where can I find a list of rest homes and hospitals in my area?

Use our facility directory to find a list of nearby rest homes and hospitals. When you enter your address, the directory will come up with the ten closest rest homes.

Click here to find a rest home

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How do I find a rest home that suits my parent?

Each individual has their own unique needs. Only you and your family can decide on what is best for your parent.

Visit a number of rest homes in your area. Think about what you are looking for in a home, and make a list of questions to ask when you visit. You can choose from the list of questions we provide. Use the answers to assess how well the homes meet your requirements.

Click here to view the question list for the tour

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Are reviews of rest homes available?

The Ministry of Health inspects rest homes to check if they meet government standards for quality and safety. The evaluation reports – which are called audit reports - are posted on the Ministry of Health website.

View the audit report summaries on the Ministry of Health website

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Will there be a waiting list for my parent to enter a rest home?

Many rest homes will have a waiting list. Your parent should go on the waiting list before they need care. That way if an emergency happens, they will be able to get into the rest home they prefer.

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Can my parent get their own ensuite?

Some rest homes provide ensuites for an extra charge. Ask the manager whether or not ensuites are available.

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Will my parent have to share a room?

The general industry standard is single rooms with shared bathroom facilities. However, the Admission Agreement does not specify single or shared rooms.

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My mother is already in care, and my father needs to find a rest home. Can they share a room?

Some rest homes offer shared rooms for couples. Ask the manager whether or not your facility has a shared room available. If none are available, your mother has the option of transferring to another rest home that has an available shared room.

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