I think my parent nees care, what do I do?

The Aged Care Process

Q&A Care and Services

Can my parent keep their own General Practitioner?

Who can I talk to about my parent's care and treatment?

What happens if my parent needs a different level of care?

Who will take my parent to hospital if they have an emergency?

Do I have to accompany my parent to an out patient appointment?

Who pays for my parent's transport?

How can my parent get a haircut?

My parent can never remember to make a haircut appointment. Shouldn’t the rest home remind them?

My parent needs a higher level of care. Do they have to transfer?

Can my parent keep their own General Practitioner?

The Admission Agreement will say whether or not your parent can keep their General Practitioner (GP). Most facilities allow residents to keep their GP if they agree to visit the facility. If your parent's GP has higher fees than the facility’s GP, your parent may have to pay the difference.

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Who can I talk to about my parent's care and treatment?

The clinical manager can answer any questions you have about your parent's care.

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What happens if my mother is in a rest home, and we think she may need a higher level of care?

If the level of care your parent needs changes, the facility will contact the assessor. Your parent will then have another assessment. The assessor will tell your parent what level of care they need. If the rest home does not offer the level of care your parent needs, they will need to transfer to another rest home.

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Who will take my parent to hospital if they have an emergency?

If your parent has an emergency, the rest home will arrange an ambulance.

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My parent is on regular medication and needs to be reminded. How do you handle this?

The rest home is legally responsible for the safe use of medication. They will have a medication policy with information on safety procedures. Ask to view the rest home's medication policy.

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Do I have to accompany my parent to an out patient appointment?

Yes, but if a relative or friend is not available to accompany your parent to an appointment, a staff member must accompany them.

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Who pays for my parent’s transport?

The rest home must pay for transport for clinical reasons.

This includes:

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How can my parent get a haircut?

Some rest homes provide hairdressers on site, or arrange access to a hairdresser.

If your parent's rest home does not arrange access to a hairdresser, you can take your parent to a hairdresser.

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My parent can never remember to make a haircut appointment. Shouldn’t the rest home remind them?

Talk to your mother and the nurse manager. Staff will remind your parent if they cannot remember to make or keep appointments.

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My parent needs a higher level of care. Do they have to transfer?

Many facilities offer different levels of care. Ask your facility whether or not they offer the level of care your parent needs. If they do not, your parent will need to transfer.

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