I think my parent nees care, what do I do?

The Aged Care Process

Step Three:
How will my parent be assessed?

Your parent will be assessed by a District Health Board (DHB) Needs Assessor - a person who evaluates how much help you need in your daily life.

The DHB assessor will ask your parent questions about:

Pre-assessments can take place by telephone. Full assessments are at home.

Pre-assessment by telephone

The DHB assessor will arrange a time to call your parent. The DHB assessor will say first what the call is about and what happens during the call. Your parent must tell the assessor if they cannot hear or understand the questions. The assessment will last 30 minutes.

The DHB assessor will also want to speak to a family member, friend, or carer.

The DHB assessor will tell your parent whether or not they need a home visit.

Assessment at home

The DHB assessor will visit your parent in their home or hospital ward.

A home visit will take around two hours. The DHB assessor may want to look at the bathroom and toilet areas. Family members can join a home visit assessment.

Specialist Assessment

If your parent has complex needs, they may need a follow up assessment by a specialist.

How should we prepare for the assessment?


Step Four: How do they decide what care my parent will get?

Step Two: How can my parent get assessed?