I think my parent nees care, what do I do?

The Aged Care Process

Helpful Contacts - Government Agencies and Services

The Commission for Financial Literacy and Retirement Income

The goal of the commission is to improve how well New Zealanders are prepared financially for retirement. The commission reviews retirement income policy and provides financial education.

You can find information on their website about:

Contact details:

Webpage:   www.cflri.org.nz
Email Address:   office@cflri.org.nz
Phone Number:   04 499 7396
Address:   PO Box 12-148
Thorndon
Wellington 6144

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Healthline

Healthline is a free, 24-hour telephone health advice service. Use Healthline to talk privately to a registered nurse anytime you need to.

Call Healthline if you are:

If English is your second language, Healthline can arrange an interpreting service.

Contact details:

Webpage:   www.health.govt.nz/your-health/
Phone Number:   0800 611 116

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Health and Disability Commissioner

The Health and Disability Commissioner promotes and protects the rights of consumers of health and disability services.

An advocate from the Health and Disability Commissioner can help your parent resolve complaints.

Contact the Health and Disability Commissioner if your parent is concerned about the quality of care.

Contact details:

Webpage:   www.hdc.org.nz
Email Address:   hdc@hdc.org.nz
Phone Number:   0800 112 233
Address:   PO Box 1791
Auckland 1140
New Zealand

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Ministry of Business, Innovation and Employment

The Ministry of Business, Innovation and Employment provides tenancy advice and information on retirement villages. They are responsible for the Retirement Villages Act 2003.

You can find information on their website about:

Contact details:

Webpage:   www.mbie.govt.nz
Email Address:   info@dbh.govt.nz
Phone Number:   04 901 1499
Address:   86 Customhouse Quay
Wellington 6011

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Ministry of Health

The Ministry of Health is responsible for the health of older people, home support services and residential care.

The Ministry of Health can help your parent with:

You can view rest home audit reports on the Ministry of Health website.

Contact details:

Webpage:   www.health.govt.nz
Email Address:   info@health.govt.nz
Phone Number:   0800 855 066
04 496 2000
Address:   Level 2 Reception
1–3 The Terrace
Wellington 6011

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Ministry of Social Development

The Ministry of Social Development provides superannuation services and income support.

The Ministry of Social Development can help your parent with:

Contact details:

Webpage:   www.msd.govt.nz/what-we-can-do/seniorcitizens/
Email Address:   Click here to send an online enquiry to the Ministry of Social Development
Phone Number:   04 916 3300
Address:   PO Box 1556
Wellington 6140
New Zealand

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Seniorline

Seniorline provides information for older people about residential care.

You can find information about these topics on the website:

Contact details:

Webpage:   www.adhb.govt.nz/seniorline
Email Address:   Click here to send an online enquiry to Seniorline
Phone Number:   09 375 4395
0800 725 463
Address:   Greenlane Clinical Centre
PO Box 92 189
Auckland Mail Centre 1142

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Sorted

Sorted is a free guide to managing your finances. It includes easy-to-use interactive calculators which help you budget for a variety of situations.

Sorted provides information on:

Contact details:

Webpage:   www.sorted.org.nz
Phone Number:   0800 767 866

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Work and Income

Work and Income provides financial assistance and employment services throughout New Zealand.

Work and Income can help your parent with:

Contact details:

Webpage:   www.workandincome.govt.nz
Email Address:   Seniors@msd.govt.nz
Phone Number:   0800 552 002
Address:   Click here to find the address for your region on the Work and Income website

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