Question list for the tour
Your parent’s care
- can my parent get the right level of care at this rest home?
- what happens if the level of support my parent needs changes? Are there other levels of care on the same site?
- how involved can family and friends be in care and decision-making?
- can my parent keep their own doctor?
- what premium services does the facility offer?
The facility
- Is the size of the facility suitable for my parent?
- is the location suitable for family and friends to visit ?
Bedrooms and bathrooms
- can you bring your own furniture?
- how close are the toilets to the bedrooms?
- is there an ensuite?
- is there a bath?
Day-to-day life
- is transport to shops, activities and recreation available?
- how many newspapers, TVs, phones and computers are available for residents?
- how are spiritual needs met?
- when can family and friends visit?
- how much privacy and time alone will my parent get?
Rules
- what happens if you want to move to another facility?
- is there an area where residents can smoke?
- can residents drink alcohol?
- can my parent take their pet with them?
- can people enter your room without permission?
- can residents go outside whenever they want?
Staffing
- do staff get regular training?
- is there a registered nurse on site at all times?
- how are decisions made between staff and residents?
Concerns and complaints:
- how does a family member raise a concern?
- what is the complaints process?
Activities
- what outings and activities are available?
- do outings or activities cost extra?