Helpful Contacts - Government Agencies and Services
- The Commission for Financial Literacy and Retirement Income
- Healthline
- Health and Disability Commissioner
- Ministry of Business, Innovation and Employment
- Ministry of Health
- Ministry of Social Development
- Seniorline
- Sorted
- Work and Income
The Commission for Financial Literacy and Retirement Income
The goal of the commission is to improve how well New Zealanders are prepared financially for retirement. The commission reviews retirement income policy and provides financial education.
You can find information on their website about:
- the Retirement Village Act 2003
- the Retirement Village Disputes and Complaints processes
- Retirement income policy and research
Contact details:
| Webpage: | www.cflri.org.nz | |
| Email Address: | office@cflri.org.nz | |
| Phone Number: | 04 499 7396 | |
| Address: | PO Box 12-148 Thorndon Wellington 6144 |
Healthline
Healthline is a free, 24-hour telephone health advice service. Use Healthline to talk privately to a registered nurse anytime you need to.
Call Healthline if you are:
- feeling unwell, but not sure whether you need to see a doctor
- needing urgent advice about a family member or friend who is sick
- on holiday and want to know where the nearest doctor or pharmacy is
If English is your second language, Healthline can arrange an interpreting service.
Contact details:
| Webpage: | www.health.govt.nz/your-health/ | |
| Phone Number: | 0800 611 116 |
Health and Disability Commissioner
The Health and Disability Commissioner promotes and protects the rights of consumers of health and disability services.
An advocate from the Health and Disability Commissioner can help your parent resolve complaints.
Contact the Health and Disability Commissioner if your parent is concerned about the quality of care.
Contact details:
| Webpage: | www.hdc.org.nz | |
| Email Address: | hdc@hdc.org.nz | |
| Phone Number: | 0800 112 233 | |
| Address: | PO Box 1791 Auckland 1140 New Zealand |
Ministry of Business, Innovation and Employment
The Ministry of Business, Innovation and Employment provides tenancy advice and information on retirement villages. They are responsible for the Retirement Villages Act 2003.
You can find information on their website about:
- choosing a retirement village
- mediation and the Tenancy Tribunal
- the Retirement Villages Act 2003
- the Code of Residents Rights
- the Code of Practice 2008
- complaints and disputes
Contact details:
| Webpage: | www.mbie.govt.nz | |
| Email Address: | info@dbh.govt.nz | |
| Phone Number: | 04 901 1499 | |
| Address: | 86 Customhouse Quay Wellington 6011 |
Ministry of Health
The Ministry of Health is responsible for the health of older people, home support services and residential care.
The Ministry of Health can help your parent with:
- getting assessed
- home support services
- residential care
You can view rest home audit reports on the Ministry of Health website.
Contact details:
| Webpage: | www.health.govt.nz | |
| Email Address: | info@health.govt.nz | |
| Phone Number: | 0800 855 066 04 496 2000 |
|
| Address: | Level 2 Reception 1–3 The Terrace Wellington 6011 |
Ministry of Social Development
The Ministry of Social Development provides superannuation services and income support.
The Ministry of Social Development can help your parent with:
- superannuation
- overseas pensions
- the Residential Care Subsidy
- the Residential Care Loan
Contact details:
| Webpage: | www.msd.govt.nz/what-we-can-do/seniorcitizens/ | |
| Email Address: | Click here to send an online enquiry to the Ministry of Social Development | |
| Phone Number: | 04 916 3300 | |
| Address: | PO Box 1556 Wellington 6140 New Zealand |
Seniorline
Seniorline provides information for older people about residential care.
You can find information about these topics on the website:
- rest homes
- hospitals
- retirement villages
- support for carers
- help to stay at home
- Enduring Powers of Attorney
Contact details:
| Webpage: | www.adhb.govt.nz/seniorline | |
| Email Address: | Click here to send an online enquiry to Seniorline | |
| Phone Number: | 09 375 4395 0800 725 463 |
|
| Address: | Greenlane Clinical Centre PO Box 92 189 Auckland Mail Centre 1142 |
Sorted
Sorted is a free guide to managing your finances. It includes easy-to-use interactive calculators which help you budget for a variety of situations.
Sorted provides information on:
- Government assistance
- budgeting
- retirement planning
- choosing a retirement village
- KiwiSaver
Contact details:
| Webpage: | www.sorted.org.nz | |
| Phone Number: | 0800 767 866 |
Work and Income
Work and Income provides financial assistance and employment services throughout New Zealand.
Work and Income can help your parent with:
- superannuation
- overseas pensions
- the Residential Care Subsidy
- the Residential Care Loan
Contact details:
| Webpage: | www.workandincome.govt.nz | |
| Email Address: | Seniors@msd.govt.nz | |
| Phone Number: | 0800 552 002 | |
| Address: | Click here to find the address for your region on the Work and Income website |